About Me

I’m an IT professional who’s passionate about cloud computing and information systems. I’ve gained hands-on experience working with IT infrastructure - everything from workstations and servers to networking, virtualization, mobile device management, and IT projects. I also hold certifications in AWS Solutions Architect Associate, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, and ITIL v4, which help me stay up-to-date in today’s fast-paced tech world.

My resume highlights my experience, skills, and achievements, both on the job and beyond. Outside of work, I stay active with workouts, badminton, and boxing, and I also like to express my creative side through music and video editing.

Education

Colorado State University

Graduate Certificate in Business Information Systems • 2026

University of Santo Tomas

Bachelor of Science in Information Technology • 2021 - 2025

Work

Seequent / Bentley Systems

Solutions Analyst • 2026

Technical Support Analyst • 2025

Deliver global technical support to 7,400+ customers across international markets using ITIL-based incident and change management to maintain service quality and continuity

Aplin & Martin Consultants

Computer Support Technician • 2021 - 2025

Delivered technical support and escalations for 350+ users including executives, ensuring SLA-based resolution in line with ITIL incident management

Fillware Technologies

Field IT Technician • 2019 - 2021

Delivered remote and on-site IT support across 1,500 pharmacy locations in Ontario, ensuring service continuity and adherence to incident management practices

Memofix Hitech Services

Computer Technician • 2017 - 2019

Repaired HP and Lenovo desktops, laptops, and AIO PCs. Replaced boards, processors, RAMs & SSDs

Advanced Skyline Technologies

Production Line Supervisor / Desktop Technician • 2016 - 2017

Supervised and mentored a team, ensuring compliance with company policies and procedures while driving service quality and ITIL-aligned processes. Provided desktop and laptop support

Certifications

AWS Solutions Architect Associate

• 2023

Microsoft Certified: Azure Fundamentals

• 2024

Microsoft 365 Certified: Fundamentals

• 2025

ITIL v4

• 2020

CompTia A+

• 2019

CCENT

• 2019